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Make sure you have chosen the correct needle for the fabric you are about to sew: please hit the chat button (bottom right) if you need some advice on selecting the correct needle.  Sewing machine needles need to be changed every 8 hours of sewing, or at the start of every project.  If you find your machine is skipping stitches or making clunking noises, try changing your needle first.  And remember the "flat to the back" (ie the flat of the needle faces away from you, towards the back of your machine).